Delivery

Last updated: 13 October 2026

Every box is made by hand once you order, so here is what to expect between checkout and your doorstep.

Where we deliver

We currently deliver to addresses in the UK only. We hope to offer other countries later. If you’d like to send dates abroad, email us and we’ll let you know when that’s possible.

Cost

Delivery is a flat £4.40 per order, however many boxes you buy. You’ll see it at checkout before you pay. Wedding favours and corporate orders are quoted separately, delivery included.

How long it takes

• Order by 3pm on a working day (Monday to Friday) and we start on it that day. Orders after 3pm, at weekends or on bank holidays start on the next working day.
• Making and dispatch: we usually send your order within 3 to 4 working days.
• Delivery: we use Royal Mail Tracked 24, which aims to deliver the next working day after dispatch. Royal Mail doesn’t guarantee this.

Ramadan, Eid and Christmas are our busiest times, and orders can take longer then. If you need your dates for a particular day, please order early. If it’s urgent, email us before you order and we’ll tell you honestly whether we can make it.

Order emails

You’ll get an email when we receive your order and another when it’s on its way. If they don’t arrive, check your spam or junk folder.

Your delivery address

Please check the address at checkout, including the postcode. If you spot a mistake, email us straight away. We can change it if your parcel hasn’t left us yet. Once it has been dispatched, we can’t redirect it, and we can’t replace an order sent to an incorrect address you gave us.

If nobody is in, Royal Mail will usually leave a card telling you how to collect your parcel or rearrange delivery. Please collect it promptly, as the dates are fresh food.

When it arrives

Open your parcel soon after delivery and store the dates somewhere cool and dark. They are best within 30 days.

If anything is damaged or missing, email us within 48 hours with your order number and a few photos. Our Refunds and Returns page explains what happens next.

Late or lost parcels

If your parcel hasn’t arrived within five working days of dispatch, let us know at [email protected], quoting your order number. We’ll chase Royal Mail for you. If the parcel is lost, we will remake your order or refund you.

For the full terms of sale, see our Terms and Conditions.